Manager- Sales & Ops - Finance

Company Description

Way of Working - Office/Field - Employees will work full-time from their base location

About CREW

CREW is Swiggy's premium travel concierge, built to take the stress out of planning and traveling for busy professionals. We help people plan and book a trip without the stress of using five different apps. We handle flights, hotels, visas, forex, cabs, insurance and trip planning in one place, with real people supported by AI tools. CREW is early-stage, so many of our processes are still being built.

Job Description

About the role

You own CREW's finance operations: every amount we collect, refund and pay out is correct, on time and compliant, and leadership always knows how the business is doing.

You will lead the Finance Executives, set up the controls for a fast-growing travel business, and work closely with Swiggy's central finance, tax and audit teams.

What you will own

• Partner payments. Own payments to hotels, DMCs, airlines, visa partners and cab vendors. Make sure every payment is checked against the booking, approved and paid on time.

• Reconciliation. Make sure customer payments, refunds, payment gateway settlements and partner invoices are matched every day, and every gap is closed.

• PO / PR and controls. Own the PO / PR process and approval rules. Set up simple controls (maker-checker, invoice-to-booking-to-payment match) so nothing is paid twice or paid wrong.

• Refunds, chargebacks and disputes. Make sure customer refunds go out on time, partner refunds for cancelled bookings come back in, and chargebacks and partner billing disputes are resolved quickly.

• Tax compliance. With Swiggy's tax team, make sure GST (including input credit on hotel and airline invoices), TDS and TCS on overseas travel packages are applied, collected and filed correctly.

• Month-end and audits. Run monthly closing for CREW, review partner payable balances, investigate unusual items and support internal and statutory audits.

• Risk. Spot and escalate high-risk items early: duplicate or unusual payments, old unreconciled balances, partners with repeated disputes.

• Business reporting and planning. Build monthly reports on revenue, margin per booking, partner dues and costs, and support budgeting and business planning, so leadership can make decisions quickly.

• The team. Hire, train and lead the Finance Executives. Set clear daily and monthly targets.

• Process and automation. Work with Product and Tech to automate reconciliation and payment tracking, including with AI tools.

Qualifications

Preferred background

• Based in Bangalore, or open to relocating to Bangalore

• CA, or MBA Finance / M.Com with strong hands-on experience

• 5-8 years in finance operations or accounts payable, ideally at an online travel platform, B2B travel company or consumer internet company

• 2+ years leading a team

• Strong knowledge of GST, TDS and TCS, and of accounts payable and reconciliation processes

• Hands-on with an ERP (SAP or Oracle) and advanced Excel

• Experience working with auditors and setting up financial controls

• Clear communication in English, with business teams, partners and senior finance stakeholders

• Calm under pressure, takes ownership and gets things done

Additional Information

Visit our tech blogs to learn more about some the challenges we deal with: https://medium.com/swiggy-bytes

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, disability status, or any other characteristic protected by the law.