People Operations Specialist

Role Overview

Are you a seasoned People Ops professional who loves the intersection of HR technology, compliance, and employee experience? We are looking for a high-performing Specialist to join our global team and own critical pillars of our employee journey! In this role, you will be the absolute guardian of our global data integrity and the primary gatekeeper for candidate compliance from hire to retire.

Key Responsibilities

Roles (The Mission)

• Lifecycle & Data Guardian: Own the integrity of employee data throughout the entire lifecycle within Workday, ensuring absolute accuracy.
• Risk & Compliance Lead: Act as the primary gatekeeper for global compliance by managing and executing robust background verification (BGC) processes.
• Operational Excellence Partner: Serve as a trusted point of contact for employees, HRBPs, and external vendors to streamline workflows.

Responsibilities (The Work)

• Workday Data Management: Execute complex global data changes (transfers, promotions, comp updates, terminations) and manage mass uploads using Workday EIBs.
• End-to-End BGC Ownership: Partner with external vendors to trigger, track, and review comprehensive background checks. Safely escalate and resolve discrepancies.
• Lifecycle Management: Support crucial milestones across the employee journey—from seamless onboarding documentation to compliant offboarding.
• Ticketing Support: Resolve HR service requests efficiently through ServiceNow (SNOW) while maintaining strict SLA adherence.

Results (The Output & Success Metrics)

• Zero-Error Data Quality: Achieve and sustain a $>99\%$ accuracy rate in data entries and EIB uploads within Workday.
• 100% Compliance Audits: Ensure 100% of active personnel files have fully completed, verified background check clearances within required timelines.
• SLA & TAT Optimization: Consistently hit and exceed established turnaround times for resolving HR tickets and onboarding data setup.
• Vendor Efficiency: Optimize internal workflows to reduce the average cycle time for background check completions.

Qualifications

• 5+ years of core experience in People Operations/HR Ops with deep employee lifecycle exposure.
• Mandatory tech skills: Hands-on proficiency with Workday Core HCM (including EIB execution) and ServiceNow (SNOW).
• Compliance expertise: Proven track record of managing high-volume, global background verification processes and vendor relations.
• Strong analytical, problem-solving, and data privacy capabilities (GDPR/CCPA awareness is a huge plus).
• Supporting PST shift and collaborating closely with US counterparts.

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