- Job type
- Full-time
- Experience
- 5+ yrs
- Salary
- Not disclosed
- Team
- CS Operations
About the role
Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform.
We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler.
Role
We are looking for a Staff Technical Enablement Consultant to join our team. This is a Hybrid role in Bangalore, reporting to the Manager, CS Enablement in the CS Enablement department. The Staff Technical Enablement Consultant serves as the technical bridge between product architecture, instructional design, and field readiness, partnering deeply across Professional Services, Technical Success Managers, and Customer Support. This position accelerates time-to-autonomy by reproducing real customer architectures and edge-case issues in lab environments, converting that specialized work into scalable enablement assets and targeted technical coaching.
What you’ll do (Role Expectations)
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Triage and prioritize enablement requests from cross-functional teams, translating field pain points and feature releases into a deliverable enablement backlog with clear learning outcomes
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Build and maintain high-fidelity lab sandbox topologies to replicate complex customer deployments and edge-case issues, troubleshooting hands-on with SMEs to validate root causes and workarounds
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Create and maintain canonical enablement assets, including self-paced student guides, topology diagrams, verification rubrics, scenario drills, and troubleshooting runbooks, to increase field autonomy at scale
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Produce authoritative, structured technical source collateral for AI-assisted content generation and perform strict quality assurance to ensure technical accuracy and prevent content drift
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Deliver targeted, high-impact enablement interventions such as topic bootcamps, weekly office hours, and ad-hoc architecture whiteboard deep dives focused on complex topics and new releases
Who You Are (Success Profile)
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You thrive in ambiguity and are comfortable building the path as you walk it, viewing a dynamic environment as the raw material to build something meaningful.
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You are a dedicated problem-solver who seeks out challenges and is energized by finding solutions, knowing that solving the hardest problems delivers the biggest impact.
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You are a continuous learner with a true growth mindset who actively seeks feedback to develop yourself into a better partner and a stronger teammate.
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You are a pragmatic builder obsessed with creating, iterating, and shipping, willing to roll up your sleeves to balance technical excellence with rapid value delivery.
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You champion simplicity and are highly skilled at distilling complex problems, user needs, and technical concepts into clear, actionable plans and precise communication.
What We’re Looking for (Minimum Qualifications)
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Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving
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5+ years of experience in system/network engineering, cloud architecture, or technical operations with hands-on experience replicating complex topologies in virtual sandbox/lab environments
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Experience designing and authoring technical enablement assets (labs, student guides, verification rubrics, troubleshooting runbooks/decision trees) that are clear, testable, and scalable
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Strong foundation in enterprise networking/security concepts and the ability to whiteboard and explain end-to-end flows (e.g., packet flow, policy processing order, hybrid connectivity, IdP/SCIM concepts)
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Demonstrated cross-functional partnering skills (PS, TSMs, Support, Enablement/LXD, Lab Infra/DevOps) and ability to intake/prioritize requests based on impact and urgency
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Strong communication and facilitation skills across modalities (written self-paced content + live clinics/office hours), with a bias toward improving field autonomy
What Will Make You Stand Out (Preferred Qualifications)
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Experience building/operating lab infrastructure and automation (e.g., environment provisioning, tenant resets, repeatable lab reliability) in partnership with Lab Infra/DevOps
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Experience with AI-assisted curriculum workflows (creating “AI-ready” canonical source content, validating AI-generated learning modules, governance to prevent drift/hallucinations)
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Track record of keeping enablement content current in fast-release SaaS environments (e.g., bi-weekly/monthly releases), and/or relevant industry certifications/upskilling momentum
#LI-HG1
#LI-Hybrid
At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!
Learn more about Zscaler's hybrid working model and benefits here.
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
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